To make a reservation through Zhumroo.com, guests must provide information including names, contact details, nationality, and any additional required details for making the stay more enjoyable.

Zhumroo.com also collects information on the device used to access the website, the IP address, browser and language settings, and monitors behaviour including travel dates and other websites visited. This is to ensure relevant content can be shown to users according to their preferences.

Like most websites, Zhumroo.com uses cookies (small text data files). These files are saved onto the computer or mobile device itself and enable the website to remember previous actions and preferences over a period of time. These include guests’ logins, language preferences and hotels visited, saving the time and effort of re-entering them when returning to the original website or page.

Cookies are used to:

• Identify users
• Remember custom preferences
• Complete tasks without the need to re-enter information upon revisiting the site
• Ensure relevant advertising is shown to users, depending on what they have searched for in the past.

Cookies can be turned off (or stopped from being accepted) with all modern internet browsers. This setting can be activated using the device browser’s ‘options’ or ‘preferences’ menu. Users should note that deactivating cookies may result in a reduced performance from the site.

Zhumroo.com collects personal data for a number of purposes, including:

• Hotel reservations - the details entered are central to facilitating the booking of the hotel itself.
• Customer service - Zhumroo.com’s international customer service is available 24/7, helping guests with any queries they may have, around the clock. User account information and reservation details are shared with the international customer service team to ensure prompt responses to questions, as well as accommodation solutions.
• Account facilities - Users can create a Zhumroo.com user account on the website itself. Once the required details are supplied by the user, reservations can be made and managed through the website, and members are eligible for exclusive offers. Personal settings can also be updated online, as well as the option for users to keep and share lists, and check addition travel related information the user has provided.
• Marketing activities - Zhumroo.com uses user data for marketing activities, such as:
  • Sending regular email updates of travel-related products and services, although unsubscribing is easily done by clicking on the unsubscribe link at the bottom of each newsletter, through the online members area, or by contacting Customer Service.
  • The personalisation of content displayed on the Zhumroo.com website, as well as in third-party websites and applications (including social media sites).
  • Supplying relevant promotional information for users participating in promotional activities such as sweepstakes, referral programs and competitions.
• Communication - Zhumroo.com may contact members (via phone, text, or email) depending on the contact details shared by the user. Zhumroo.com may use these to communicate with users for a number of reasons, including responding to user queries and sending members questionnaires and invitations for members to write reviews about Zhumroo.com’s services or the hotels.
• Improving Services - Personal data is also used for Zhumroo.com’s analytical purposes, in order to enhance the user experience and improve the service. This data can also be used for troubleshooting and testing, to ultimately improve the overall functionality and quality of Zhumroo.com’s online travel services. The online platform is optimised and personalised to a user’s custom needs and preferences, enhancing the enjoyment and ease of use of the website. Zhumroo.com strives to only use pseudonymised data for such analytical purposes.
• Guest reviews and other holiday information - Guests will receive an invitation to submit a review of the destination or trip provider during and after their trip. By submitting a review, users consent to it being displayed online, where it can be used to inform others of their experiences of the destination, trip provider, and anything else they may wish to share.
• Security purposes - Zhumroo.com may use personal data for the detection and prevention of fraud and other illegal activities, to maintain a safe, secure online environment. Personal data may also be used for the purposes of risk assessment and security purposes, including user and reservation authentication. In such cases, a reservation may be suspended until the assessment has been satisfactorily completed.
• Legal purposes - Zhumroo.com may need to use personal data for compliance and regulatory investigations, or to handle and resolve legal disputes. It may also be needed to comply with the usage terms of the Zhumroo.com online reservation service, or lawful requests from law enforcement.

Providing personal data to Zhumroo.com is voluntary, although some services may only be available on the condition that certain details are not given. For example, a trip reservation cannot be made without a name and contact information.

In some cases, Zhumroo.com will share information provided with third parties:

• The hotel(s) the user has booked - Relevant reservation details are transferred to the hotel booked through Zhumroo.com. These can include names of the main and additional guests, contact details, payment details, as well as additional requests and preferences at the point of reservation. Queries about the stay in question may be transferred to the hotel in order for them to accurately handle the request. Payment card details will be forwarded to the booked hotel for preauthorisation, cancellation and no-show fees, as well as remaining balance payments, unless full payment has been made through the Zhumroo.com website.
• Third-party service providers - Personal data provided by users is processed by service providers on Zhumroo.com’s behalf. This is to optimise user communications and marketing, as well as for email verification processes. The third-party service providers are bound by confidentiality clauses, and only use the data for purposes instructed by Zhumroo.com.
• Financial institutions and payment providers - In the event that a refund is requested either by the account user or the payment card holder who made the reservation, Zhumroo.com shares reservation details with the relevant financial institution or payment service provider to handle the refund. This may also include a reservation confirmation copy, or the IP address used to make the reservation. Zhumroo.com considers it strictly necessary for the prevention and detection of fraud.
• Competent authorities - Personal data will be disclosed to law enforcement if it is required by legal obligation, or necessary for the prevention, detection, or prosecution of criminal acts including fraud. Further data may be disclosed to competent authorities to protect the rights and properties of Zhumroo.com and its business partners.

The sharing of personal data as described in this Privacy Policy may include international transfers of personal data to nations without the comprehensive data protection regulations of the European Union. Persona data shall only be transferred to recipients offering an adequate level of data protection, where required by European law. In such cases, contractual arrangements are made as required to ensure the protection of personal data remains in line with European standards. A copy of the aforementioned contractual agreements can be requested using the contact details below.

Information is collected, processed and stored on global servers, and can be accessed internationally. Even if a user is located within the European Union, it should be noted that personal details may be transferred or stored out of the European Economic Area. Although privacy protections in other jurisdictions may not be equivalent to those in Europe, Zhumroo.com ensures the protection of data through adequate safeguards, copies of which are available and can be requested from the email address beneath.

Users have control of how their personal data is used by Zhumroo.com and can use a number of means to do this: 

• Requesting a copy of the user’s personal data held by Zhumroo.com
• Informing Zhumroo.com of any changes to personal data, or requesting alterations to be made to the data held, as well as the opportunity for the user to change their own details through the members’ area (as explained below).
• Requesting Zhumroo.com to erase, block or restrict the processing of the user’s personal data, or making an objection to how the personal data is used
• It is also possible to request from Zhumroo.com a copy of personal data to be sent to a third party.

As the personal data is used by Zhumroo.com according to user’s consent, users are entitled to withdraw said consent at any time, subject to applicable law. When personal data is processed for legitimate interest or public interest, users have the right to object to their data being used in this way, subject to applicable law.

Zhumroo.com relies on its users to ensure their personal data is complete, accurate, and upto-date. Users should promptly inform Zhumroo.com of any inaccuracies or alterations to be made to these details.

Users with an online Zhumroo.com account can access most of their personal data through the website and applications, with the option to make amendments to, or remove, the information held about them.

Should personal data be inaccessible to a user through the online platform or applications, they can make a request it from Zhumroo.com at no cost. Queries relating to this Privacy Policy, including invoking user rights and making complaints, can be sent to Customer Services at [email protected] Users may also contact their local data protection authority.

Objections to the processing of personal data on the basis of legitimate interest, with no direct opt-out mechanism available, should be made to Zhumroo.com

Zhumroo.com ensures reasonable procedures are carried out to prevent the unauthorised access to, and misuse of, personal data

Appropriate business systems and procedures are in place to protect the personal data shared with Zhumroo.com. The data on our servers is also subject to security procedures, as well as additional technical and physical restrictions for access. Only authorised personnel may access personal data for their work.

Users’ personal data will be retained for as long as it is deemed necessary to facilitate the use of Zhumroo.com’s services. This is also to be able to provide services to the user, to assist in the maintenance of online user accounts, and to comply with necessary laws, as well as resolving disputes with other parties as required to continue the business, including the detection and prevention of fraud and other illegal activities. All personal data held will be subject to this Privacy Policy.